Call Dynamics
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Knowledge base
Getting Started.
Call Tracking
0
Campaigns
0
Call Routing
0
Surveys
0
General
1
Definition of Terms
Call Routing Basic Features.
Voicemail
2
How to set a custom Voicemail Message
How to remove voicemail from a Call Routing Profile
Call Recording
1
How to enable Call Recording
Caller Announcements
1
How to set a custom caller announcement
Default Routing Profile
2
How to adjust Call Routing
How to visually identify inbound calls
Call Routing Advanced Features.
Interactive Voice Response (IVR)
1
How to setup a caller selection Menu (IVR)
Agent Whispers
1
How to setup an Agent Whisper
Call Surveys
0
Time of Day Routing
2
How to create Time Groups
How to setup Time of day Call Routing
Custom Audio Files - Voice Messages.
Creating Custom Audio Files
2
How to create custom audio files
Custom Audio File naming conventions
Uploading Custom Audio Files
1
How to upload custom audio files
Campaign Features.
Campaign Analytics
1
How to setup Global Site Tag conversion tracking
General
0
Tracking Number Pools
1
How to add tracking numbers to a pool
Call Tracking Integrations
Google Integrations
5
Google Adwords Integration
Google AdWords Integration
Google Analytics: Track Phone Calls as a Conversion
Google Event Integration
How to get keyword data from AdWords
RESTful API Integrations
1
Connecting to the Call Dynamics RESTful API
A/B Split Testing Integrations
1
convert.com Integration
Integrations
0
Surveys.
General
1
How to create Call Surveys
Orders (Tracking Numbers).
General
0
Tracking Number Pools
1
How to purchase additional Tracking Numbers
Call Reports.
General
1
How to monitor pool utilisation
Accounts and Billing.
Billing
1
Cancel my services
User Accounts
2
How to add sub-user accounts
Inviting a partner organisation to manage your account.
FAQ
General
8
I've just joined, but no money has been deducted from my account?
Why are calls showing up with no Source Attribution?
Why are my Voicemail and/or Live Answering / Virtual Receptionist email messages arriving slowly?
Why are some calls highlighted yellow with multiple attributions in reports?
Why are calls are not being pushed into Adwords?
View all 8
Faults & Assistance
Troubleshooting
4
Troubleshooting
Voice Faults
SMS Faults
Common Faults
