Call Dynamics features a RESTful API which you can query to control services and primarily retrieve reporting data from tracked calls.
The API is favoured by customers who are creating specific integrations with in-house CRM systems and custom reporting and BI tools for building different dimensions on their call data.
To enable the API on your account, follow these steps:
- Log in to your portal at https://control.calldynamics.com.au
- Navigate to 'My Profile', then click the 'API' tab
- Tick the box to enable the 'API', and insert a strong 'Access Token'
- Add a list of IP addresses which will be allowed to access the API. These IPs must be fixed/static IPs for additional security
Now you can query the API, which is self-documenting at https://restapi.calldynamics.com.au