General

I've just joined, but no money has been deducted from my account?
So you've just joined our family and are having your service setup, but you've noticed that only some or no money has been deducted from your...
Fri, 29 Mar, 2019 at 9:11 PM
Why are calls showing up with no Source Attribution?
Calls that are reported with no Source Attribution can occur, however, they should not be common in 'online' call tracking scenarios where a visit...
Thu, 11 Apr, 2019 at 9:25 PM
Why are my Voicemail and/or Live Answering / Virtual Receptionist email messages arriving slowly?
Q. Why are my voicemail email messages arriving slowly? A. Sometimes if you experience a high volume of Live Answering / Virtual Receptionist voicemail ...
Fri, 12 Apr, 2019 at 4:24 PM
Why are some calls highlighted yellow with multiple attributions in reports?
When viewing Call Reports, some calls maybe highlighted yellow and display multiple attributions. This occur when there is a high ratio of 'visitors-to...
Thu, 11 Apr, 2019 at 9:26 PM
Why are calls are not being pushed into Adwords?
The Call Tracking Portal provides you with multiple methods of pushing calls into Adwords. The most popular methods are; Google Analytics - Event Inserti...
Thu, 11 Apr, 2019 at 9:24 PM
Google reports different conversion numbers to the Call Tracking Reports
Occasionally, you may find that Google might report a very small difference in the number of calls being shown in Call Tracking Reports compared to the numb...
Wed, 27 Mar, 2019 at 1:23 PM
Call Tracking is attributing all my callers to 'Referral'
There are several reasons why this might occur, however, the most common reason is that you are using an intermediate redirection technique to track traffic...
Wed, 27 Mar, 2019 at 1:30 PM