Default Routing Profile
covers the features of the Default Routing Profile Route Set
Adjusting Call Routing Profiles provides the ability to change values and settings that were originally applied to the Call Routing Profile. This could incl...
Sat, 13 Apr, 2019 at 2:09 PM
Having the ability for agents to identify each call is critical when providing a personalised customer experience. The ability to override the Caller ID (C...
Fri, 12 Apr, 2019 at 5:29 PM