Getting Started

How to create Call Surveys
To create surveys for your staff, just follow these steps: Creating a New Survey: Log in to your Control Panel https://control.calldynamics.com.au/ ...
Wed, 29 Mar, 2017 at 10:43 AM
How to add Time-of-Day Routing
To Add a Time-of-Day routing rule, it's just a two part process of creating the rule, and then assigning it to a 1300 number. 1. Log into your acco...
Mon, 24 Apr, 2017 at 2:31 PM
Adding additional login accounts to your control panel
Each Call Dynamics account can support multiple sub-users of the main account to avoid the need to share passwords across multiple staff members and 3rd par...
Mon, 8 May, 2017 at 10:03 AM
How to setup a Voice Greeting
To Record a Voice Greeting, just follow these simple steps: Step 1: Record the Voice Greeting on your computer (If you'd like us to do a profession...
Fri, 14 Jul, 2017 at 9:51 AM
How to activate Call Recording
Activating Call Recording is a simple process, and all call recordings will appear in your call reports. Step 1 (optional): Upload a custom Call Recordi...
Thu, 28 Sep, 2017 at 9:56 AM