To lodge a ticket to FoneDynamics, you can do one of the below options:
Porting or Provisioning Enquriies
Support or Fault Enquiries
Alternatively you may call us on our direct line 1300 556 555 and choose the applicable option, an agent will create a ticket for you over the phone if required.
You can also submit tickets using the helpdesk portal, you will however be required to sign-up and login to the portal.
If you have never logged in before, click 'Forgot Your Password', you will then be able to generate a password and login to the helpdesk portal. When logged in you will be granted an additional view for 'Tickets' here you can view existing tickets or open a new ticket as required.
When selecting 'New Ticket' you will be required to enter the following fields:
Requester - Email Address of who is requesting the ticket.
Subject - The subject line of the ticket, it is important to be descriptive and also pay attention to the suggested articles which will be given to you.
ITIL Type - Your request will either be related to:
Service Request - Provisioning of new services
Incident - A fault with an existing service
Help/Assistance or Query - Platform training, billing and account enquiries and anything not covered by the above categories will be under here.
Further sub-categories are helpful and will assist with making sure your ticket gets to the right team quicker. so please complete those fields if possible.
Furthermore, for fault (Incident) lodgement, you should also pre-read the fault articles and ensure you have all of the relevant examples as required to lodge a fault, otherwise it may take additional time to troubleshoot.