Custom caller announcements allow you to greet your caller at the beginning of the call to provide a more personalised experience and also confirm to the caller that they have connected with your business.


Custom caller announcements can be selected at various points in a call sequence for each Call Routing Profile and are typically positioned at the top of the control control list.


  1. Login to the Call Control Portal.
  2. Select Call Routing Profiles from the left-hand menu.
  3. Hover over the relevant Call Routing Profile from the list and select Edit.
  4. Choose the relevant Route Set from the drop-down.
  5. Select the Announcement option from the Call Control Toolbox.
  6. Choose the appropriate custom audio file from the Voice Message list.
  7. Select Save to apply the changes.
  8. Select Announcement from the Call Control list and drag-and-drop into the relevant position.
    Note: Typically Announcement would be at the top of the Call Control list to be the first option.
  9. Select Save to save all changes to the Call Routing Profile.
  10. To test the custom caller announcement has been applied correctly, call the Campaign Tracking Number linked to the Call Routing Profile to hear the caller announcement.