To Record a Voice Greeting, just follow these simple steps:

Step 1: Record the Voice Greeting on your computer (If you'd like us to do a professional one for you - please contact us).

Step 2: Upload the recording to your portal by logging into your control panel, clicking the Voice Messages options and selecting Upload.

Step 3: Now click Call Routing Profiles and open your Call Routing Profile (this is usually your 1300/1800 number, or is called 'Default').

Step 4: When in the menu select the blue Announcement tile, and make sure it's above your Attempt Termination tile under Call Control (Tiles can be moved by clicking and dragging)

Step 5: Select your Announcement Message by clicking the drop-down under Voice Message.

Step 6: Select the smaller Save, followed by the larger Save and you are done.

Please test, and If you have any questions, please don't hesitate to ask for help.