To Record a Voice Greeting, just follow these simple steps:
Step 1: Record the Voice Greeting on your computer (If you'd like us to do a professional one for you - please contact us).
Step 2: Upload the recording to your portal by logging into your control panel, clicking the Voice Messages options and selecting Upload.
Step 3: Now click Call Routing Profiles and open your Call Routing Profile (this is usually your 1300/1800 number, or is called 'Default').
Step 4: When in the menu select the blue Announcement tile, and make sure it's above your Attempt Termination tile under Call Control (Tiles can be moved by clicking and dragging)
Step 5: Select your Announcement Message by clicking the drop-down under Voice Message.
Step 6: Select the smaller Save, followed by the larger Save and you are done.
Please test, and If you have any questions, please don't hesitate to ask for help.