Step 1: Record an IVR Message that instructs the caller what options are available. Example: Please press one for sales, or two for accounts.


Step 2: Upload the recording to your portal by logging into your control panel, clicking the Voice Messages options and selecting Upload


Step 3: Now click Call Routing Profiles and click Duplicate next to your Call Routing Profile (this is usually your 1300/1800 number, but may also be known as 'Default').


Step 4: Now open the 'Copy' by clicking the Edit button 


Step 5: When in the menu select the blue IVR Menu tile.


Step 6: Now we need to configure the settings. Press the Green '+' symbol to add as many options as you need, and add the phone numbers in the Destination field.


Step 7: Now set the duration of how long it will ring the number for in the Duration field (this is done in seconds). A good value here is 30.


Step 8: In the Button field, put a number next to each number that corresponds to the recording number. So if the recording says 'Press one for Sales,' put a '1' next to the sales number. 


Step 9: Select your IVR recording (from Step 2) in the dropdown box.


Step 10: Select the smaller Save, followed by the larger Save.


Step 11: Now open Campaigns, and then select Numbers


Step 12: Now select your 1300 number (this should cause a new window to appear)


Step 13: Hover your mouse over your 1300 number and click the red Remove button


Step 14: Now click Select Target Tracking Number, and select your number


Step 15: Now click Use Routing Profile, and select the new Call Routing Profile with the IVR that we can figured earlier


Step 16: Now click Add


Step 17: Now click Save.


Please test your service to ensure that the service works as expected.


If you have any questions, please don't hesitate to ask for help.