Whisper is a clever solution to identify calls that are coming through your number.

Whisper works by playing a short audio file as you answer the phone, before the call connects. You only hear the message and not the caller. Such whispers might have messages like 'Call from your tracking number' or 'Call for Sales.'

To get whisper running, follow the instructions in the video below.


Part One: Uploading the Audio File

Step 1: Click on 'Voice Messages' on the left-hand menu

Step 2: Click the blue Upload button

Step 3: Select your file, and give it a friendly name (NOTE: Files must be a standard 8khz Wave file).

Step 4: Click the green Upload button

Part Two: Adding the Whisper to a particular Pool

Step 1: Open up the Campaign and Pool of the numbers that you wish to add the whisper to

Step 2: Click the Voice Messages tab inside the Pool configuration window.

Step 3: Click the checkbox Enable Whisper

Step 4: Select your audio file from the drop-down box under Whisper]

Step 5: Click Save

That's it - your whisper is now setup!

As always, if you have any questions, please don't hesitate to get in contact with us.